Customer Service Coordinator & Process Analyst

 

About

KOMONO is a successful and fast-growing Belgian fashion brand, designing and selling watches and eyewear (sunglasses & opticals). Since its creation in 2009, the company has known a strong growth year after year. Our products, minimalistic and colorful with a contemporary design, are being sold in over 5000 shops in more than 80 countries around the globe. This is just a beginning! KOMONO is ambitious and wants to continue making luxury accessible, engaging with a very large audience whilst maintaining the fashion-forward, refined character of its brand.

You will have the opportunity to grow together with this innovative and global brand. You will be working in a pleasant, stimulating environment with great colleagues at our headquarters near Antwerp.

 

Position – Your future role at KOMONO

For our headquarters in Zwijndrecht, Belgium, we are looking for a highly motivated and punctual Commercial Support Coordinator & Data Analyst who will play a key role in the development of the KOMONO Sales Support Team and in the analysis of the expansion and strategies.

In the first section of the job, you will manage the relationships with our partners and key accounts all over the world in order to facilitate and consolidate the rapid growth. You will do this in close collaboration with the Agents, Sales Managers and Commercial Support & Customer Service Manager, who you will also be reporting to. You will be responsible for the day-to-day communication with our distribution partners, retailers, agents and sales managers. You will follow up on orders and shipments to ensure that all operations with our partners run smoothly, and actively pursue sales opportunities.

As a second component, your job will be to improve Customer Service Team Procedures by analyzing processes, collect data and train team members. Only by doing the first mentioned operational part of the job, it will be possible to understand and improve the procedures of the team. Efficiency is key, so we expect you to develop targeted procedures and reports to give more power to the turnover and sales. As a process analyst you will get to know our company inside and out. You make sure that you fully master our ERP system and internal processes.

 

Profile & Skills

  • You have working experience in (sales) administration and data analyzing; or a similar position.
  • Outstanding analytical and sales-driven skills, and a relentless drive to the best possible commercial support.
  • Excellent Excel skills.
  • Fluent in English, knowledge of any additional language is a plus.
  • Proactive (hands-on) personality, all-rounder, self-starter, punctual, flexible, ambitious.
  • Team player.
  • Strong planning & organization skills, creative problem-solving.
  • Experience with order processing and ERP-software.
  • Although personality, experience and motivation prevail, a strong educational background is a plus.

 

What we offer

  • Competitive salary.
  • Additional legal benefits.
  • Working for a fast growing, international company.
  • Represent a Belgian brand, based in Antwerp.
  • Working in a creative and stimulating environment with career development opportunities.
  • Be part of a young and dynamic team.
  • Flexible working hours.
  • Partly working from home. (home office)
  • Fun after work activities.
  • Becoming part of a wonderful KOMONO family.

 

Are you interested?

Contact us at yannis@komono.com with your full resume and motivation letter.

We wish you good luck!


Contact: Yannis Van de Vondel