At Online Heroes e-commerce technology meets luxury brands in a space that celebrates both creativity and digital advancement.  Online Heroes exists of a dynamic team striving to exceed our customer’s expectations in delivering results. We are currently recruiting a Digital Customer Advisor to support our team.

YOUR RESPONSIBILITIES:

• You handle customer enquiries & style advice questions
• You contact customers with a proactive approach (by phone, email and chat)
• You monitor and follow-up outgoing orders and returns
• You are in contact with our logistic partners (warehouse, courier services)
• You manage customer surveys & outbound calling
• You are service-oriented and keen on continuously improving
• You bring our service to the next level together with your colleagues
• Pus size fashion styling advice is a plus!

YOUR QUALIFICATIONS:

• You have experience or a strong affinity with the plus size fashion industry
• You have an excellent written and verbal knowledge of Dutch (native), French and English. Any other language is a plus.
• You have experience in customer service and managing a small team
• You have strong communication skills (speaking, listening & writing)
• You are service and sales oriented
• You have affinity with designer fashion

SCHEDULING REQUIREMENTS:

• Minimum availability of half a day each weekday (4 hours/day – 20 hours/week))

Your contact person: Gladys van Nunen - jobs@onlineheroes.com

Contact: jobs@onlineheroes.com