Digital Customer Service Manager (PART TIME)

At Online Heroes e-commerce technology meets luxury brands in a space that celebrates both creativity and digital advancement. We are a dynamic team striving to exceed our customer’s expectations in delivering results. We are currently recruiting a Digital Customer Advisor to support our team.

YOUR RESPONSIBILITIES:

  • You handle customer enquiries & style advice questions
  • You contact customers with a proactive approach (by phone, email and chat)
  • You monitor and follow-up outgoing orders and returns
  • You are in contact with our logistic partners (warehouse, courier services)
  • You manage customer surveys & outbound calling
  • You are the lead of your team
  • You are service-oriented and keen on continuously improving
  • You bring our service to the next level together with your colleagues
  • Pus size fashion styling advice is a plus!

YOUR QUALIFICATIONS:

  • You have experience or a strong affinity with the plus size fashion industry
  • You have an excellent written and verbal knowledge of Dutch (native), French and English. Any other language is a plus.
  • You have experience in customer service and managing a small team
  • You have strong communication skills (speaking, listening & writing)
  • You are service and sales oriented
  • You have affinity with designer fashion

SCHEDULING REQUIREMENTS:

  • Minimum availability of half a day each weekday (4 hours/day – 20 hours/week))

At Online Heroes our people are our success. We focus on growth through innovative solutions, service quality and highly qualified employees while working for and with strong brands. At Online Heroes your will get the opportunity to develop your skills to the max in an innovative team of e-commerce entrepreneurs.

We are looking forward to your expressive application via our career site.

Your contact person: Evelyn Averhals - jobs@onlineheroes.com